Bright interior in Marrakech

GUESTIO · Marrakech

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Frequently asked questions

What types of properties can you manage?

Apartments, villas, houses and riads in Marrakech and the surrounding area. We assess the location, property condition, amenities, access and necessary administrative procedures before proposing our services.

What is the concierge management commission calculated on?

On accommodation revenue actually received, after platform commissions and refunds. Cleaning, laundry, tourist tax and security deposits are excluded from this calculation base.

Who pays for cleaning and laundry?

Cleaning fees are paid by guests, and cleaning is organised by our teams. Cleaning and laundry charges are added to the reservation price on Airbnb/Booking and are not billed to the owner. Cleaning and maintenance products are supplied by our cleaning teams.

Which expenses remain my responsibility?

Technical work: repairs and maintenance of the property. The cost of this work is not included in the management commission. Cleaning products are supplied by the teams and are not charged to the owner.

Can I reserve dates for my personal use?

Your periods of occupancy are taken into account in the calendar. They must be communicated and coordinated with bookings already confirmed and the terms of your management agreement.

Do I need to have an Airbnb listing already?

No. We can prepare a new listing or review the one you already use. An existing link and any available history help us understand the property; they do not replace a visit and verification of the information.

How are prices set?

PriceLabs supports the dynamic pricing process. The property's features, the calendar and observed demand guide adjustments, subject to the terms agreed together. No price guarantees a booking.

Can my income be guaranteed?

No. Income depends on bookings, the season, prices, genuine reviews and the property's availability. The simulator is for guidance only and is not contractually binding; its assumptions can be adjusted and do not constitute market statistics.

How can I monitor activity from abroad?

Digital management allows you to monitor the calendar and bookings remotely, supplemented by a monthly statement of transactions. Access and delivery arrangements are specified at the outset.

When does marketing begin?

After the property has been assessed, the management agreement agreed upon, the necessary documents provided and the listings prepared. The timeframe depends in particular on photos, amenities and any formalities still to be completed. A schedule is agreed for your property, rather than a uniform timeline being guaranteed.

How are the management agreement and payouts governed?

The management agreement specifies services, responsibilities, duration, termination terms and payouts. We favour an arrangement without a long-term commitment, but the applicable terms are those of the contract offered and signed.

Are guests and damage covered?

House rules and guest information are reviewed before arrival. Insurance, security deposits and platform protections must be checked according to the property and booking channel: no universal coverage or automatic compensation is promised.

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